CanSpace Solutions Expert and User Insights by CanSpace Solutions Customers
CanSpace Solutions is Canada's leading web hosting provider - trusted for over 10 years by Canada's largest corporations for providing reliable and affordable web hosting services.
Have been doing business using the same domains for more than 15 years and upon transferring them to CanSpace almost half of my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. CanSpace denied time and again that this had anything to do them, it was all a wild coincidence that the issue only started once we moved to them. This is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that a 'senior' tech discovered that they had incorrectly entered our MX records -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.
We do fully understand how important email deliverability is for all of our clients. We have tens of thousands of clients and hundreds of servers we monitor on a daily basis for abuse, and to ensure that none of our servers are ever listed on email blacklists. Clients generally switch TO CanSpace because of email issues with other hosting providers. We did our absolute best to help you here - including giving you a dedicated IP address free of charge, escalating the issue to our highest levels, and offering many alternative solutions. I apologize that these efforts were not enough for you and I'm glad that you've ultimately managed to resolve your issues.
Funny you would have a resolution to go to namespro as this is the exact issue i'm having with namespro right now. Some random election domain popped up on their servers spamming and some how got my IP flagged for spam and have been fighting for months with them to resolve dozens of issue that were not existent for years before. I hope you have better success then I did with them and coincidentally my spam issues started in august / sept too.
I’ve been having the same issue for a year they ultimately told me that it’s my fault. I found a work around the clients I could not get a hold of I emailed them from my personal email which is unprofessional in my book. But now the few clients that used to be able to email me on my business email are saying that their emails are now bouncing back to them and some are now emailing me from their personal emails or having to call me. Really frustrating I also had to pay someone to fix the issue that they said was my fault the DMARC verification etc and it’s still not working. I’m so frustrated I found this page coz I decided to investigate further coz I could no longer continue believing that am I was the only one having this problem because everywhere else you look they have great reviews. So happy to have found this coz now I know that it’s not only me.
I had a reseller account with Canspace for awhile, then I upgraded to a VPS several months ago. The process was painless and support guided me all the way. They answer their tickets at all hours and I usually have a resolution within 20 mins, rare that it isn't solved in that time frame. A few weeks ago there were some reliability issues, but that has seemed to clear up. It's understandable. My only big complaint is the pricing. It's a bit steep.
Low cost but if you want features they tell you to pay 9X as much
I've used Canspace as a domain registrar for several years now, and decided to switch my hosting to them as well to keep my sites on Canadian servers. Unfortunately, I haven't had the same experience as the commenters above. Their services might be okay if you're just looking to upload some files onto a server, but tech support refuses to do a number of things for me because I'm on a shared server. I pay $10/month to be on the Medium hosting platform: to run Python 3 or Node.js they want me to go to the VPS option (starts at $90/month). If I'm buying a Toyota Camry and want to know if there's a more powerful engine, you don't point me at a Ferrari and say that's the only option.
I cannot recommend Canspace as a host and will be looking to more reasonable providers to do my hosting going forward.
I do apologize for the inconvenience here Geoff. Please note that running a node application requires a completely separate server and this is why our agents were unable to complete this for you at this time. Installing new server software in a shared environment can impact thousands of clients.
We do fully intend on adding support for nodejs in our shared environments once we have had an opportunity to fully test it.
Thank you for the quick response. I looked at your VPS options and compared them to other hosts like Hostinger, and they are completely unreasonable. I feel I made a mistake by paying for 12 months of Canspace hosting in advance, but that's my fault. I put a lot of value into buying Canadian but not when I am sandboxed with a bunch of outdated Python users and Wordpress blogs. I will be looking to switch to a different host and domain registrar and will just have to eat the cost, I guess.
Also, I can't get over the fact that you put thousands of clients on one server. That's something I wish I had known in advance, as well.
Just to clarify - we do not put thousands of clients on a single server. What I meant was that all of our shared servers are configured identically for management and security reasons, and when we roll our node support it would be across all servers.
If you open a support ticket in our client area and ask for it to be assigned to me, I would be more than happy to see if there is something we can work out for you. We do our absolute best to retain our clients and can possibly come up with a custom solution here.
I manually edited a Wordpress plugin and broke it - which broke my entire site along with it. I reached out the canspace team for assistance, not really expecting any help as this was really my own fault. To my surprise one of their web developers logged in and literally fixed my own customized code and got everything up and running for me, ON A SUNDAY NIGHT!
These guys are the best and I will continue to recommend them to everyone. Thanks guys!
They store my credit card information and they made auto renewal as default. Also they dont let you to remove your credit card info:(. You need to be careful with your account. You need to watch your bank account. They will charge you even when you are sleeping :)
Like all web hosting companies and domain registrars, we do of course store your credit card information which can be removed at any time. Auto-renew is enabled for your services simply to ensure that clients do not lose their domains which can be invaluable to their brands and businesses. We send multiple email reminders in advance of renewal to let you know that your domains are coming up for renewal, so that clients can of course log in and disable auto-renew if they no longer want their domains. I can see in this case that multiple email reminders were sent to your email address but were simply ignored.
I recently signed up with CanSpace for hosting services. One deciding factor was the highly rated reviews online including this site. My initial impression were good until I started actually using the service. I found out few issues that prompted me to post this review:
1. The support service is NOT 24/7 as claimed on CanSpace website. How do I know? a) The 1-888-993-6822 is a US number not Canadian and no real person answers. b) You get the answer machine for all 3 options (sales, support, 0): "all of our agents are either unavailable or assisting other clients. Please leave your name and number..." c) No response to Contact us form filled via main web site after waiting two days on weekend 2. Once you've logged in to web page, the cPanel has 12 sections that help you do things; each section has at least 8 icons which that's close to 100 icons of options of what to do. Not simple for beginner. 3. Once you are in cPanel there doesn't seem to be a way to get back to Client Area 4. For clients to get any Support Ticket help you have to login and submit the ticket from one of the menus (after you manage to find it) and this is different than Contact Us support form. (confusing).
I feel like there is a bit of miss-advertising and rating online for CanSpace online. I'll definitely tell them about the 24/7 support miss-advertising once they actually get back to me.
Over all, it seems like same service than GoDaddy in terms of domain and web hosting.
Hi Alan, I apologize for any perceived negatived service you believe you have received. Our service is absolutely 24/7 and our offices are staffed at all hours of all days. Our phone number is absolutely a Canadian number, and all our staff is here in Canada. There may occasionally be a delay in phone support during the weekends, but in the absolute worst case scenario, voicemails are usually responded to within 5 minutes and tickets are always responded to within 1-2 minutes, 24/7.
1) when I dial the 1-888 on my cell phone, it lists it as "United States" in log entry - I can post you phone screen capture if you'd like so as far as I know it's US number to me.
2) The second point is I called 3 times at different intervals and did leave a voice memo with my cell number but no one called me back. There is no wait in the queue style or let me call you back service like say Teksavvy. So again from customer's point of view no one is there (or was there).
With godaddy always someone picks up the phone or you wait in queue, sure it sounds like a call center in a play ground (with all the background noise) but there is some one to talk to.
Hi Alan - as mentioned I can assure you that our phone number is Canadian, and all staff are located in Canada. I can see that our agents replied to your email inquiry, and at that point they likely thought a callback was not necessary. I apologize for any inconvenience caused.
I have several sites hosted with CanSpace and they have been a really great help. Every problem has been resolved promptly. Upgrading to SSL was a breeze and was done with one simple interaction (unlike other larger companies). I prefer to support
I have been very satisfied with Canspace. Unlike another Canadian hosting site which starts with hostpxxx, they do not hide what is going to happen next time you are billed. With Hostpxxx I would have in 3 years been billed over $504 for my hosting! If you decide to quit hostpxxx hosting after the 30 day satisfaction guarantee, you get not even a penny of the money you paid out back. Every webhost I have been with always used the pro-rated system. You get back the amount of time you did not use. Not hostpxxx, there you get NOTHING, NADA, ZERO, $back. It is like they are saying, ha ha ... even if you dislike our hosting, we are going to use up every dollar of what you paid on us! Sad. But Canspace is much better!
