The Crazy Domain team have always sorted out any issues swiftly and drama free! The process is always straight forward, speedy, and efficient. They're probably the only customer service team I actually look forward to reaching out to when I have an issue, because I know I'll get the help I need!
Thank you for leaving us such a wonderful review. We are thrilled that your problem has been solved promptly our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need help in the future, you can always call us at 1300210210 or send me a message at firstname.lastname@example.org. We are available 24/7 to help you.
Le service de backorder de Crazy Domains ne fonctionne pas, mais facture quand même
J'ai récemment payé pour un backorder chez Crazy Domains. Malheureusement le backorder ne s'est même pas enclenché, leur service ne fonctionne pas du tout. J'ai du moi même enregistrer manuellement le nom de domaine. J'ai demandé un remboursement vu que leur service ne fonctionnait pas, mais ils refusent catégoriquement de me rembourser alors qu'ils avouent qu'ils sont en tord et que leur service n'a pas fonctionné. Service de piètre qualité et de mauvaise foi.
I would like to sincerely apologize for the inconvenience. I want you to know it is not our intention to make you feel this way. We truly understand where you are coming from. However, we hope you understand that Domain Backorder in the first place is not a guaranteed service as per the link below on our Help Page.
https://www.crazydomains.com.au/help/does-domain-backorder-guarantee-a-domain-will-be-registered/. You may also check our Terms of Service which was agreed https://www.crazydomains.com.au/privacy/terms-domains/#privacy.
After a careful investigation, we managed to processed your request refund last May 3, 2021. This should reflect to your next billing cycle. For faster processing of your refund, you may contact your respective bank directly.
We tried reaching you through the phone number on file, unfortunately, we are unable to reach you successfully. We also sent you an email where you can express your response or if you still need clarifications with the "Back order" query.