FastComet Expert and User Insights by FastComet Customers
Elevate your online presence with FastComet's exemplary hosting services. Specializing in shared and cloud hosting and Renowned for speed and robust security, FastComet seamlessly blends affordability with reliability, making it a prime choice for your digital endeavors.
From time to time, performance issues arise, which can have a negative impact on the website's operation. I've been using hosting for several years, and I still can't get satisfactory performance from hosting companies.
We are deeply sorry to hear you have been experiencing issues with your services. We take any feedback from our clients into serious consideration and perform a thorough review of each case. Our main priority and mission are to provide our clients with a smooth and satisfying customer experience, both with our support and services.
With that in mind, we would like to address a few things that we believe are pretty important. One such thing is the reason behind your website inaccessibility which was an Emergency Maintenance that had to be performed on the server node where your Hosting Accounts reside. The reason for the Emergency Maintenance was a Hardware Failure of the Physical Host where the server resides. Once we identified the issue, our System Administrators attempted to migrate the server to a new physical host. However, due to the severity of the Hardware Failure, the migration was not a successful one. Since the initial migration was unsuccessful, our System Administrators attempted several different techniques to recover the data from the server's disks. Unfortunately, they were unable to do so due to the severe damage caused by the hardware malfunction. Considering all of this, they determined that the best course of action would be to set up a brand new server and restore all of the data from the remote backup solution available on all of our Shared Hosting Servers. The new server was set up, and everything was restored from the latest available backup we had then. Unfortunately, everything described above took us some time to complete. But it was needed to ensure that the restoration was carried out flawlessly for all affected users on the server.
We fully understand that this has caused issues for you and your business. You have our sincerest apologies for that and the fact that it took us an extended period of time to resolve this compared to the usual almost instant resolution for most cases. Unfortunately, the unprecedented situation required us to take extra precautions to ensure that everything related to the new server setup, data restore, and migration is carried out flawlessly. We did everything to ensure your website and the rest of our users' data was safely restored without a single byte of information lost - which we did. Indeed, it took slightly longer, but we can assure you that a lack of concern, Cristian did not cause this but rather the opposite. Plus the fact that the restoration of the entire server is quite a time-consuming task.
Once again, we fully understand your frustration and apologize for the trouble this issue is causing. At present, we are glad to see you are not undergoing any further difficulties with your website and it's operating smoothly again. Our team remains at your disposal, so if you are willing to communicate things further with us, as always, we are here 24/7 to assist you.
Sunt foarte bucuros ca am cumparat de la FastComet! Am avut cateva probleme pana acum si toate au fost rezolvate. Suportul tehnic este foarte bun si ii multumesc in special lui Oliver W. pentru optimizarea website-ului si pentru celelalte detalii in optimizarea pe viitor.
Aveam o problemă cu domeniul meu la un alt provider de web-hosting care era de 2 ori mai scump în comparație cu FastComet, dar când m-am mutat la Fastcomet am fost surprins de cât de prietenos este staff-ul și toți cei de la Fastcomet - sunt rapizi și rezolvă problemele rapid. serverul este foarte rapid și paginile mele se încarcă foarte diferit acum.
Is it possible to move my website to FastComet Hosting?
Every hosting subscription from FastComet includes a free website transfer. You can request a free website transfer to your future FastComet hosting account through the customer area support selection.
Is it possible to create a website with FastComet?
The FastComet website builder is a solution that allows users to quickly and effortlessly create and update their personal expertly designed website.
Where can I purchase a FastComet coupon?
The simplest way to receive a discount is to go to the official website by clicking on the banner to see the lowest possible price. The company saves on shared hosting. However, VPS and Dedicated hosting coupons aren’t always available.
Can you get a refund from FastComet?
Yes! They offer a 45-day money back guarantee to all their clients, which is way better than the usual 15-days money back guarantee offered by most hosting companies.
Where is FastComet based?
The web host has its headquarters in San Francisco, California, United Stated, with 11 different server locations around the globe including India, Japan and Singapore.