Hostinger Expert and User Insights by Hostinger Customers
Experience the power of reliable hosting with Hostinger's tailored services. With options ranging from shared to cloud and VPS hosting, Hostinger provides speedy performance and strong security at affordable prices, catering to webmasters of all levels.
They offer VPS in 6 different locations, but there're only 4 of them. And you will know about that only after purchase. On the 1st day support said okay, no problem, we'll request the server migration, just stay tuned for a couple of hours and we'll answer you. The next day I asked them how it was going and received the information, that unfortunately they don't provide the VPS in the Netherlands anymore. I don't know how good or bad their servers are, but their control panel is one of the best I've ever seen and the support team responds fast and friendly.
On 9/24/23 my website became so slow it was unusable. I checked Hostinger Status page, and it said all services and systems were operational. Later in the day, my website went completely offline. I checked the Status page once again, and it said all systems were operational. I contacted live support and was told that the IP Address assigned to my website was under a DDoS attack and asked me if there was anything else I needed (Yeah, my website to work). Almost immediately my website was back online but still slow. The next day on 9/25/23 my website was still slow, taking 10–20 seconds for each page to load. I contacted live support again (it had now been over 24 hrs. since I first contacted support). Support said my website was unreachable, and I should try turning off WordPress plugins. Almost immediately, without turning off any plugins, my website came back online (it comes back online every time I contact support). I advised support that I had contacted them yesterday as well and was advised that it was a DDOS attack, but the Status Page says no issues with services for the last 5 days. The second support person I spoke with had no idea what the first support person from the previous day had told me. Two different support personnel giving me two different answers. (Sigh) I was then given a “canned” response that I would need to transfer my hosting to a new server myself or get their CDN service and was provided with a tutorial on how to do it.(of course). I asked support why it was my responsibility to make sure my website was up and running? I pay for hosting, shouldn't my hosting provider know my website is down and move it or make sure that it is up and running?
They offer VPS in 6 different locations, but there're only 4 of them. And you will know about that only after purchase. On the 1st day support said okay, no problem, we'll request the server migration, just stay tuned for a couple of hours and we'll answer you. The next day I asked them how it was going and received the information, that unfortunately they don't provide the VPS in the Netherlands anymore. I don't know how good or bad their servers are, but their control panel is one of the best I've ever seen and the support team responds fast and friendly.
There are companies that offer good performance but for higher prices. There are companies that offer good pricing but their performance suffers. Hostinger has found a way to strike the perfect balance. Their performance is top notch and their offerings are very well-priced. Hpanel is very easy to work with and you are going to love it once you get used to it. These guys are adding new features to it very frequently.
The limit on innodes on servers is a bit misleading because their plans offer 100+ websites but realistically their innode limit can only accommodate roughly 10. That felt a bit deceptive once I found out about it. Other than that, it has been very smooth sailing.
It's our goal to empower you and make your online brand shine — all with the easiest user experience in the market. Thanks for sharing your good words!
Very bad customer support i got 500 internal servers on the "Cloud Professional" Hosting file and to solve that problem they asked me to charge is like "YOU NEED TO GIVE MONEY FOR SERVER THST'S FINE THEN THE REAL CASE IS IF ERROR ON THEIR SERVER THEN ALSO WE NEED TO PAY AMOUNT TO FIX ISSUE ON THIR SERVER" It's Real fun!!!!!
Very Stupid hosting provider ever seen total loos of your money and third-quality server speed frequently you will get 500 internal server errors.
I am a developer and ask for money to fix that error because i know everything i will not give money to them by someone non-technical ask that then they will pay and that is what running on this platform.
if i can give a negative rating i can give -100000000000000 rating to them and I really angry with their customer support worst experience ever with any hosting provider i have used many hosting providers but this is the worst i have ever seen.
I am a developer and all can see what service i am providing Wordpress web development service find me on google with "mr_darshanpatel fiverr"
Last but not list "DON'T USE THIS PLATFORM WORST SERVER AND CUSTOMER SUPPORT"
Darshan Patel (Wordpress Web Developer 4+years of experience).
We're sorry your experience with Hostinger isn't as stellar as we wish, but thanks for bringing this situation to our attention.
As a website hosting provider, our support is limited to situations such as account configuration and hosting management. Cases involving file editing or code changes are outside our scope, as they require a different level of knowledge and access from our side. Hostinger's development support is only one extra alternative offered to our clients, as they can seek external help or use one of our insightful tutorials to work things themselves!
Our team investigated your situation, and the best option in your case would be to talk to Elementor's support team directly, as it's a third-party plugin, to discover what may be causing the error you mentioned. To ensure you receive all the help you deserve, a Customer Support Specialist sent you a message discussing this situation and providing a tutorial we found that may guide you. Let them know if you have any more questions, right?
I have been using the Hostinger business plan for 4 years. but recently I wanted to upgrade to cloud hosting. but to upgrade for 2 years I need to pay 466 USD and if I buy a new one I need to pay 243 USD it's almost half of the upgrading price for the same hosting plan. I think it is totally unfair to existing customers, Hsotinger knows established websites won't transfer their website because it can cause errors and Hostinger is taking advantage of the situation.
Thanks for your review. We'll be happy to clear everything!
We want all our customers to feel safe and confident when using our services. When people come to Hostinger to host their first website, we do our best to offer a special discount as we know that the beginning of the online journey might be heavy from a financial perspective.
However, be assured you'll keep receiving the best cost-benefit of the market at all times — and a Customer Success Team that has your back no matter what.
Don't purchase from hostinger, They will block your domain. If its gone popular. Totally Worst service and un-ethical service. After contacting support they will reply: We can't unsuspend. Forwarded to team. Team available after x time.
Thank you for sharing your insights, as we appreciate your feedback.
As described in our Terms of Service (https://www.hostinger.com/universal-terms-of-service-agreement), when we receive a phishing report from the monitoring organizations, the involved hosting plan is suspended. This is an important measure to ensure everyone's safety online and prevent further harm.
We've located your account and forwarded it to the Customer Success Team so that they can investigate and address your situation. We hope you understand our commitment to a safe internet, and we invite you to share any remaining questions with the team.
I can understand, but your support team have to provide solution for same, and help in unsuspend or activate service. But your team was not available and they are not helping on same.
I hope you will activate my service as soon as possible. Because whole company memebers are waiting for that domain, they are just posting review about this matter on each platform.
I've tested their hosting with my woocommerce website and the speed is so average. The worst thing was their support, so unprofessional, mostly without a proper knowledge. My question was related to the issue of uploading max files which after many days of writing it turned out that they can't do anything with it, even with the proper settings in their PHP management. Many people picked my ticket, giving me strange not related with the issue suggestions, some of them did not even read the previous posts and I had to confirm that I already did things they have asked. Their support it is just wast of time.
We're sorry that our support did not meet your expectations. However, we thank you for your feedback — it is essential to our growth as a service provider.
We want to learn more about the root cause of this feeling, so we kindly invite you to share more details via quality@hostinger.com. Your review will be sent to the responsible teams, so we can ensure you receive the quality support you deserve.
сначала больше часа убеждал тех поддержку, что 503 ошибка это на их стороне, а какой то тупой чувак отвечал по 20 минут и говорил что ошибка в кэше))) Потом все таки они поняли что ошибка на сервере! Но решить проблему им так и не удалось!
Сменил план на 2 уровня выше, обычно в других компаниях это происходит моментально, тут это происходит очень долго!
Поддержка отвечает очень долго и тупо! допустим я написал сообщение и надо ждать более чем 30 минут на ответ, сразу же им отвечаю и снова надо ждать 30 минут и так продолжается часами и почти затягивает целый день!
Очень жаль, что Ваш опыт работы с нашей командой поддержки был не совсем удачным, но спасибо, что сообщили об этом. Мы хотели бы продолжить общение с Вами. Пожалуйста, укажите свою учётную запись и поделитесь более детальной информацией о Вашем опыте по адресу quality@hostinger.com. Мы стремимся к самосовершенствованию, а Ваше участие в этом процессе очень поможет нам.
There are several reasons why you should consider ordering a hosting plan on Hostinger.
– Range of hosting options to suit different needs and budgets.
– User-friendly control panel, hPanel, which makes it easy to manage your hosting account and perform tasks.
– Customer support team is available 24/7 to assist you with any questions or issues you may have.
How to purchase a hosting plan on Hostinger?
Purchasing a hosting plan on Hostinger is easy. Simply visit the Hostinger website and choose the hosting plan that best fits your needs. From there, you will be taken to a page where you can provide your personal information and choose a payment method. After completing the payment process, your hosting plan will be activated and you can start building your website.
Will I get help transferring my website and domain to Hostinger?
Yes, Hostinger offers a free automatic website migration tool to help you transfer your website and domain to their servers. This tool makes the process quick and easy, and the Hostinger customer support team is also available to assist you if you have any questions or issues.
