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I have been dealing with hostnine as a reseller for 12 years now, it has been great by service and support and the pricing was reasonable.
since been bought by an indian company, service is always down, support is really bad and knows nothing.
pricing has increased from $500 to $1100.
my main domain has been dropped and repurchased by someone after paying them the renewal fees which they haven't done and the domain dropped after few weeks and they simply refunded me $15 !!!!
all their servers are outdated and ancient, PHP, SQL ETC has never been updated and i cannot install or run websites on php 5.6
this is just what i can remember now !!!!
Stole my money from my bank account 2 weeks after the final notice. I had decided to close my account a few months ago and had left my account idle. I was closing it due to hostnine having literally the worst customer support ever, I suspect no one is actually taking care of this task as the literally just ignore you unless you do not pay or cancel a payment. Literal criminals.
Hostnine Changed the IP address of my reseller hosting account without informing
Recently I have difficulty explaining to my resold clients as I have asked my clients to update the IP to point the website to the particular IP address. However, last week, I realised that the website is downed. I checked with support and they said that the IP is having problem. After that, they just changed the IP address without tell me. It has caused those website that has only A record pointed to the host downed. Those that has name sever pointed experience temporary downtime but has to wait for a long time before propagation is done. Very shocking experience and very stressful to explain to my clients.
We have used Hostnine for the past three years before and after merging with HOSTV and they have been the most unreliable company to deal with. The have been most unresponsive and they really do not seem to care.
I hosted with hostnine for several years, tolerating an average performance until recently when they went very badly downhill and became intolerable. Support tickets unresolved after weeks of multiple escalations, lack of knowledge, server downtimes, poor attitude, lack of commercial experience and customer service lead to cancellation and server termination.
i've been purchasing a domain a few days ago, and they first sees that as a fraud and need me to provide them my ID to continue, then i did. and i casn finally pay for it, but what happens after i've paid, it's rediculous! I can even see the domain is still available on whois! and they wanted me to provide them my ID photocopy again, but the photocopy of my credit card too!
And now i can't even login, no response from their any support! What a worst hosting company!!!!!