Their server is not reliable and becomes unresponsive intermittently. I reported the problem, but they kept ignoring it. It cost me time and money, and after waiting for many days I moved to another provider

Besides their unreliable server, their customer service is also not professional and responds attackingly.

I've been renting three $20 a year servers from them for three years now, and for the most part things have been fine. But 48 hours ago, two of my three servers are inaccessible. Ironically the server that is still working is the one that they say they are going to retire in a month. The control panel says they are "on line" but I cannot connect via either SSH or HTTP. I filed a ticket and guess what! Their ticket system is broken! No email ever came through and the system does not show that I ever filed a ticket. You cannot get them on the phone! Their web site shows no phone number! I found their phone number elsewhere, but when you call, you get an announce only machine saying to use the web site to file a ticket, but you can't, because it's broken!

UPDATE: Today they got it fixed. All is good again, so I've upgraded them to "decent". Don't use them for anything mission critical that you don't either mind being down for two to three days, or that you don't have mirrored somewhere else that you can quickly point your DNS records at to get back up.

They have the worst customer support ever. I have tried contacting them but they normally respond after 24 hours with no solution to your problem

Scam company. Sent me an invoice for my 3rd month, paid it, and they cancelled my entire service with no explanation. Had to do a charge back at the bank. No response from support.

There is also virtually no way to pull your stuff into a back up so when they cut you off without warning, you lose most of your work.

Totally unfit for purpose, a hosting site that takes your money and cuts you off without warning doesn't seem to understand that's literally the one thing no one wants using a VPS.

Complete SCAM/Fraud

I order a Ubuntu 20 VPS and paid for the year,

the VPS took over 9 hours to be setup and once was live it was running Ubuntu 16, they advised that even though they have ubuntu 20 on the order form this is not a service they can offer.

then I found the connection to the vps to be very unstable and getting a 50% packet lose.

I contacted support and they advised to get a refund I need to first cancel the VPS then there finance department cant file for the refund.

the Finance department then advised me I'm not entitled to a refund because I have paid for the year??? (Service has been cancelled)

Since I have not been given the product I have purchased and quality of service is unacceptable please provide me with a REFUND!!

Thanks

After purchasing, within 4 days they will ask you to verify your identity and if you don't answer, they will suspend your service and that's it. They have your money and you can't use your server.

All operating systems are also outdated, you'll face a lot of security issues if you will use their services.

Stay away from this b*llshit company, f*cking load of retards in one box.