If like me, the constant Wordpress updates and login attempts are driving you insane then I strongly recommend switching to 3...展開
4SP. I have found both their support and hosting to be first class! It's great to know I have a team of Wordpress experts behind me to support me as I continue to launch more and more sites. Over time I am recommending all my customers move their sites over, it really is a no brainer! Thanks 34SP, awesome!
Our time with 1&1 was truly shocking. We chose managed cloud hosting which would go down for days at a time. Numerous cal...展開
ls to support only to be eventually told "It's old infrastructure, you're best off moving to a different service" we did move. Away from the company. The support is terrible outside of UK GMT (where we got to learn everyone in the UK support centre by name)! Chat boxes unanswered and support responses unhelpful. Sad but true. Even sadder that a company like this remains in business making large sums of undeserved money.
We had the same bad experience described below. The support staff seem to be on autopilot and nobody takes responsibility. Ev...展開
en when we brought the problem to the attention of the Director, it was completely dismissed and passed right back down to the same support staff for more slow, obtuse questions. The technical faults were disappointing - being left waiting for 3 weeks without email is not acceptable - but the way it was handled, with constant attempts to blame us and wriggle out of dealing with it, was truly appalling. We ended up having to move all our sites to another host in the middle of a very inconvenient time - we were just getting nowhere with 34SP. They used to be very good, and we often recommended them to others over the years, but prices went up and service quality went down. Now they have completely lost their way. Best avoided.
Can't be summarised any better than this:
"Constant technical issues and the engineers take days to get back to you. They never concede that anything is their fault when it always is. No-one takes responsibility for anything and complaints just get moved about and nothing is resolved. I would not recommend them to anyone."