I have been with Blacknight for at least 10 years and I've set up and transferred various domains to and from. I have always ...展開
found them to be absolutely excellent and their Support is the best support I have seen from any company for any product or service, ever! I hold Blacknight up as the Gold Standard. The Support staff at Blacknight are always friendly and professional and more to the point, very knowledgeable.
1&1 have this absurd support scenario where you have an individual support agent who is your dedicated support person. Th...展開
is means that if your agent is busy you have to rely on hope that someone else will see that your agent hasn't responded for a while and will intervene. Of course, they act like they have zero context and approach your issue like it's the first 1&1 have heard of it.
They also do this thing where the only available support option is to call them up on the telephone. Ocassionally you can do live support chat but only if your individual agent is available. Of course, the one time out of possibly 50 I have got through the agent didn't respond for 10 minutes so my attention went elsewhere and when she eventually did respond I wasn't paying attention so she closed the issue as solved (without solving it).
That is the running theme.. I have had the same issue for weeks and I just go around and around in circles trying to solve it with different people. The issue stems from where I was told I could upgrade from one account to another and they would handle the transfer. They didn't and then wanted to charge me to do the upgrade. Fortunately I had saved the chat log but even then they have still not resolved the issue and I remain paying for both services.
AVOID AVOID AVOID. They are totally useless.
Easily the worst host in Ireland, I'm currently moving sites with PHP 5.4, and constantly get hack issues from folks on BK. T...展開
he CP they operate is around 10+ years and still mind numbing to use. Support want you off the ticket asap. No server upgrades, nothing good I can say here. They are not cheap either you get a legacy setup with no real cpanel or any proper admin setup.