1&1 have this absurd support scenario where you have an individual support agent who is your dedicated support person. Th...展開
is means that if your agent is busy you have to rely on hope that someone else will see that your agent hasn't responded for a while and will intervene. Of course, they act like they have zero context and approach your issue like it's the first 1&1 have heard of it.
They also do this thing where the only available support option is to call them up on the telephone. Ocassionally you can do live support chat but only if your individual agent is available. Of course, the one time out of possibly 50 I have got through the agent didn't respond for 10 minutes so my attention went elsewhere and when she eventually did respond I wasn't paying attention so she closed the issue as solved (without solving it).
That is the running theme.. I have had the same issue for weeks and I just go around and around in circles trying to solve it with different people. The issue stems from where I was told I could upgrade from one account to another and they would handle the transfer. They didn't and then wanted to charge me to do the upgrade. Fortunately I had saved the chat log but even then they have still not resolved the issue and I remain paying for both services.
AVOID AVOID AVOID. They are totally useless.
Digiweb Complete Scammer!!!
I was moving house and they advised me that I should pay the €40 for the month instead of canceli...展開
ng ( after I moved out), to avoid canceling fee of €100 and then changed address when I moved in. So I did that and when I called them to change address after spending the €40 they then decided I had to still pay the €100 for canceling fee, as I had to close the account and start a new one in the new house. So they just lied to me when I first rang up for advice and they scammed €40 extra out of me.