Our time with 1&1 was truly shocking. We chose managed cloud hosting which would go down for days at a time. Numerous cal...展開
ls to support only to be eventually told "It's old infrastructure, you're best off moving to a different service" we did move. Away from the company. The support is terrible outside of UK GMT (where we got to learn everyone in the UK support centre by name)! Chat boxes unanswered and support responses unhelpful. Sad but true. Even sadder that a company like this remains in business making large sums of undeserved money.
HOPE nothing ever goes wrong. Talking to their Support Agents over their website chat is completely and utterly useless. They...展開
can only make you a ticket and make you wait for some tech individual to *EMAIL* you. Try calling? Same useless employees know nothing, CANNOT transfer you to anyone else - not even a manager. Must wait for someone else to EMAIL you. And "ASAP" does not mean ASAP. How do I describe the experience? Waiting for these tech agents to reach out and *actually* answer our questions is reminiscent of being locked away in a Mexican prison while nobody knows where you are or what happened to you. They strand you. And you don't even get a phone call.