There are always going to be instances with any host where the First Tier person you're dealing with simply doesn't know how ...展開
to help you, or maybe even doesn't want to take the time. I've had a few of those even at InMotion. But the vast majority of the time, the First Tier people want to be helpful, they are knowledgeable, and when they don't have an immediate answer they will do their best to get one from their higher tier technicians. The rare times I've had a problem that I knew was not caused by my own coding, I've been very pleased with their response time and their willingness to help. I've been with them since 2013 and I can recall only one time where the person blamed it on my code immediately without bothering to do any research. Of course it turned out that it **wasn't** my code -- it was a glitch in an htaccess file that was apparently caused by CPanel. I never touch htaccess so I knew it wasn't something that I'd done. The second person I talked with was much more helpful and he troubleshooted the file, told me the problem, and he fixed it himself. That is awesome service!
If you want to look for twenty minutes on how to find a contact number for them, then this is your company. If you want a com...展開
pany that does not honor their referral system, then this is your company. If you want a company that has maintenance issues and cannot process your monthly subscription payment, then this is your company. If you want to pay for an antiquated, out of date, overpriced hosting and domain package, then this is your company. As a web designer I have helped them gain new clients, thousands of dollars and still, they provided the worst customer service out there.