Our time with 1&1 was truly shocking. We chose managed cloud hosting which would go down for days at a time. Numerous cal...展開
ls to support only to be eventually told "It's old infrastructure, you're best off moving to a different service" we did move. Away from the company. The support is terrible outside of UK GMT (where we got to learn everyone in the UK support centre by name)! Chat boxes unanswered and support responses unhelpful. Sad but true. Even sadder that a company like this remains in business making large sums of undeserved money.
Unbeknownst to me, a new email subscriber had too many login attempts and shut down the IP address at my store that would nor...展開
mally allow access. I called tech support and told them that no one could access InMotionHosting from my location and was told everything on their end was fine and that it HAD to be a problem on my end. I contracted my IT person to remedy the situation and, after two visits, it was determined that it was, indeed, InMotionHosting's fault. I re-contacted them and was told that, although their tech was mistaken, they would not pay my IT company's invoice because they hadn't told me to contract a third party. The "supervisor", Seth, was a condescending pissant who basically told me this whole thing was MY fault and refused to accept ANY culpability. With the number of reputable web hosting companies available I have no idea why someone would do business with these people unless, like me, they were already locked into a contract.