Our time with 1&1 was truly shocking. We chose managed cloud hosting which would go down for days at a time. Numerous cal...展開
ls to support only to be eventually told "It's old infrastructure, you're best off moving to a different service" we did move. Away from the company. The support is terrible outside of UK GMT (where we got to learn everyone in the UK support centre by name)! Chat boxes unanswered and support responses unhelpful. Sad but true. Even sadder that a company like this remains in business making large sums of undeserved money.
Why oh why did it take me so long to dump these jokers? If I can save someone the lost time, business issues and frustration ...展開
then this review is worth it. Took them a year to complete a domain transfer. Each step of the way was another lost 1-2 hours on the phone with one step completed (maybe) and another several left undone. Slow loading speeds, inflated pricing. As other reviewers mention, no callbacks when they promise them. Over and over I was promised "escalation" or "a ticket" or that my case was being "handled by the experts" and no record of anything ever kept in their system of my calls. No way to track your "tickets" because there's no way to view them yourself or open one yourself. You have to rely on them, and that proved to not be a good idea. Don't know why I stayed so long. Please save yourself the trouble, this company used to be OK but now the service is just really unacceptable.