IX! I was not sure how to add a review in your site, I was truly disappointed by some of the reviews
I read in some other sit...展開
es. First, I would like to start by saying, you have always taken care of me, from allowing me to know
months in advance if my domain's expiring, or hosting my site and allowing me enough time to have the year cost. Your company has always set a high standard with my small business when I first started with you nine years ago. My technical helper, Mandy helped me set up my website
with your help. She was very pleased with your company, she used it for her own site. That sold me immediately. Your fees are very reasonable, and the few times I had to be on the phone with you, you have had a friendly staff answering phones and helping with unique questions. A while
ago, I was helped in a very personal way about what to put in certain areas in my site. This person, was remarkable and funny too. She helped me with my wordpress site, by mentioning one or two things I never thought I would know on my own. I don't remember her name, but we laughed and
joked a little. Left a very pleasant image of your company.
There is always a unique person on the other side of the line when I have called. I believe this company has taken very good care of all our sites, by updating it, and taking no more than 24 hours to update living it safe and protecting it from harm. Thank you Ixwebhosting, you are truly an
amazing company to be associated with.
1&1 have this absurd support scenario where you have an individual support agent who is your dedicated support person. Th...展開
is means that if your agent is busy you have to rely on hope that someone else will see that your agent hasn't responded for a while and will intervene. Of course, they act like they have zero context and approach your issue like it's the first 1&1 have heard of it.
They also do this thing where the only available support option is to call them up on the telephone. Ocassionally you can do live support chat but only if your individual agent is available. Of course, the one time out of possibly 50 I have got through the agent didn't respond for 10 minutes so my attention went elsewhere and when she eventually did respond I wasn't paying attention so she closed the issue as solved (without solving it).
That is the running theme.. I have had the same issue for weeks and I just go around and around in circles trying to solve it with different people. The issue stems from where I was told I could upgrade from one account to another and they would handle the transfer. They didn't and then wanted to charge me to do the upgrade. Fortunately I had saved the chat log but even then they have still not resolved the issue and I remain paying for both services.
AVOID AVOID AVOID. They are totally useless.