I signed up to get 1&1 wifi installed in my flat, the first thing I had to do was check the availability of their services at...展開
this address, for this I used their website, they approved of my location and allowed me to order the internet. I then proceed to pay the router and temporary usb stick in order to have wifi until they complete the installation. These things arrived within two days. For the next month and a half I kept receiving generic emails apologizing for delays or emails asking where in the building exactly my flat was located. They have also at some point sent me an email saying they could not send me what they need for installation because I gave them a wrong address and things could not be delivered, even though I had received the router with no issues several weeks earlier. I received at least 5 same emails to which I all responded. When I said I do not want to receive this same email anymore, I received a letter with the same questions, with the addition of them telling me that the flat number I gave them does not exist and I made a mistake. I then contacted my landlord, just to check, and the number was correct. I told them this, they replied that their services are not available for my address even though the initial check said otherwise, said sorry and requested I send the router back. That is 2 months of paying for their prepaid usb stick and the router, not getting internet installed in my flat, for them to just absolutely nonchalantly say that they will not do it. I am absolutely disappointed and would not recommend dealing with them.
Funnily, after they suspended my contract, I still received generic emails ensuring me someone will come to install the internet within the next week.
They killed my website, which was running on a professional and reputable script... (phpProBid) Then they lied and blamed the...展開
script. They claimed it would not run because it was written for an older version of .php. It is the most recent 2021 release so THAT was a blatant lie. It was written for 7.1 or later and won't even install on 5.6, which was the version they CLAIMED it was only compatible with. What actually happened: Their representative attempted to restore it from backup after their glitch... then lied. IT GETS WORSE: I re-built the entire website from the ground up and it was running fine for weeks... until the day after they migrated my service to a "new" server without warning. Suddenly the website will not connect to the database any more. (Is it coincidence that I left them a one-star rating and negative comment on facebook a few days before?) I opened tickets with them and the software developer who created the commercial script I am running on the site. They (obviously) re-configured .SQL on my service, and they (once again) claimed the SCRIPT changed. It did not. When the developer and I requested they fix it, they (RUDELY) said I would "need to purchase VPS or a dedicated server to configure .SQL myself." and marked the original ticket as "answered." My website is still down and now my only option is switch to a better host. I may be paranoid, but I truly suspect that they targeted me because I caught them in a lie, and they sabotaged my service for it.