I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a b...展開
ackup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
We had the same bad experience described below. The support staff seem to be on autopilot and nobody takes responsibility. Ev...展開
en when we brought the problem to the attention of the Director, it was completely dismissed and passed right back down to the same support staff for more slow, obtuse questions. The technical faults were disappointing - being left waiting for 3 weeks without email is not acceptable - but the way it was handled, with constant attempts to blame us and wriggle out of dealing with it, was truly appalling. We ended up having to move all our sites to another host in the middle of a very inconvenient time - we were just getting nowhere with 34SP. They used to be very good, and we often recommended them to others over the years, but prices went up and service quality went down. Now they have completely lost their way. Best avoided.
Can't be summarised any better than this:
"Constant technical issues and the engineers take days to get back to you. They never concede that anything is their fault when it always is. No-one takes responsibility for anything and complaints just get moved about and nothing is resolved. I would not recommend them to anyone."
Since I've been using this hosting I've had a lot of problems with resource allocation to my site, a lot of errors regarding ...展開
caching and connection to database even in moments when user count is at it's lowest, it seems like those errors are in the moments when their US based company has the highest user connections. After one such crash I wasn't able to get my backup because they do not make full backups and afterwards suggested me to pay for it extra or do it manually. It seems that business shared plan is as overloaded as they basic shared plans.
And now they just terminated my websites and asked for me to join cloudflare, to point my DNS there so i can reduce the load of my page because they are saying that my page has made a big impact on their servers even though they can't provide me logs with data that could prove that and I haven't received any warnings regarding high load. My website is now offline for 3 days. I have to wait for CloudFlare support because I cannot change DNS myself there. So I have no clue for how long time my sites will be offline. Support doesn't respond to my questions regarding refunds of lost time and they just force me to register at CloudFlare and say that if I don't do that my site will be removed. I think that since Arvixe is a partner of CloudFlare this is just a scam to get more customers to CloudFlare. Because I've been running my script for 8 years on multiple hostings and never had a such problem with high loads.