I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a b...展開
ackup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
Been their client for more than six years. Throughout all this time I constantly ran into problems - with technical support, ...展開
stability of work, speed of work, pricing. For example, I began to pay more than the initial price.
Even the most unloaded site can easily be banned for "excess resources." For the same reason, your files can be easily deleted, even if you have an unlimited data plan. They will send you an e-mail that you have 48 hours to “decide” what you want to delete. Do not have time to read - they will decide for you. Never start your site with this hoster, no matter how attractive the offer may seem, because you will regret very quickly.
At first we subscribed to Onliveserver located in Japan to test out our system on Nov 2019, everything's good until there's a...展開
DDOS attack hit us, causing us unable to reach our dedicated server. Submitted a ticket to them to ask for assistance but they cannot do anything to help, they can just trace the source of the IP and block it or allow a certain IP to be whitelisted first to remedy the situation. Lame technical support.
On top of it, their billing really sucks, which they actually double-charged us for the server subscription for consecutive 3 months (which is till Feb 2020). We submitted ticket to ask for refund, yet they only refunded 2 months and not the 3rd month, reopened the ticket and opened live chat but there's no reply from their customer service support. Their CS support also super duper slow and no standard.
Overall, DO NOT USE onliveserver! As they really have a bad customer service and technical support! You will lose much more money if you use their service!