I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a b...展開
ackup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
First I had just a cPanel account, on a shared account, then as the business got bigger, I've upgraded to a reseller account ...展開
that holds, as of writing, around 30 accounts.
All 30 accounts have excelent performance, let's encrypt (SSL), softaculous (full license, not standard/demo like others), php 7.2.2 (with alot of extensions available), all that you need to achieve for your clients the best loading time.
Lowest loading time was 688ms, tested in chrome inspector (no cache), in the capital of Romania (Bucharest); considering the site has 9 sections on the homepage and it's a Wordpress behind, the results are pretty great.
The support is not the best, had 2 major problems over the past 5 years, both were solved in decent time (2-3 days), considering it was not major for the functionality of the website itself.
The pricing is not the best, but compared to the features, it's more than I expect, considering other local hosting providers offer almost the same at lower prices, but not as stable and high performance servers, or if so, with many limitations (speed disk, entry process, etc.).
Since I've been using this hosting I've had a lot of problems with resource allocation to my site, a lot of errors regarding ...展開
caching and connection to database even in moments when user count is at it's lowest, it seems like those errors are in the moments when their US based company has the highest user connections. After one such crash I wasn't able to get my backup because they do not make full backups and afterwards suggested me to pay for it extra or do it manually. It seems that business shared plan is as overloaded as they basic shared plans.
And now they just terminated my websites and asked for me to join cloudflare, to point my DNS there so i can reduce the load of my page because they are saying that my page has made a big impact on their servers even though they can't provide me logs with data that could prove that and I haven't received any warnings regarding high load. My website is now offline for 3 days. I have to wait for CloudFlare support because I cannot change DNS myself there. So I have no clue for how long time my sites will be offline. Support doesn't respond to my questions regarding refunds of lost time and they just force me to register at CloudFlare and say that if I don't do that my site will be removed. I think that since Arvixe is a partner of CloudFlare this is just a scam to get more customers to CloudFlare. Because I've been running my script for 8 years on multiple hostings and never had a such problem with high loads.
Total waste of my time. Tickets after tickets.
After website transfer the dns records were not updated.
Incompatible with ext...展開
ernal MX (cPanel settings for email like: backup/remote)
Stupid answers in support area, they are writing from scripts and don't understand anything.
I've asked for email logs like exim or spamfiltering logs, not possible only on managed VPS (40 euro/month).
Unmanaged VPS will not connect on other servers hosted by them, can connect to the whole world but not with them. Due to "secutiry reasons".
All my request and questions had a single response: not possible, not available, after writing and writing and writing to teach the support basic it.
Webpage not loading on 3 devices (mobile, and desktop 2 different isp).
Support reply: We had no issues, provide a traceroute.
So if you want to feel dumb many times until they win you by number, and you give up just try their services.