Asphostportal have an excellent set online advisors, very useful and quick to respond. They are also willing to go extra mile...展開
and help out with various tasks associated with your service, some of which you could do yourself. Very polite, helpful, and clear in giving instructions. Today I dealt mostly with Matt who able to coach me to setup Let's Encrypt via their control panel. Thanks for your help!
Had some issues transferring a couple of domains from Godaddy, a couple were locked while some were just too new to transfer,...展開
but they were so helpful in explaining the entire process and getting everything done correctly in the end. The migration went smoothly and I haven't noticed any downtime on either my websites or the email accounts.
SQL Server database access is ridiculously slow.
Plesk Control Panel takes years to load and when it does gives internal erro...展開
rs, so you can't backup.
Customer support is a "always blame the customer" experience and the solutions are "You are the only one complaining".
Not recommended for production environment.
Not the kindest persons
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.