I've looked at using CDN for awhile but could not justify the cost. As a consultant for a software game developer, you need l...展開
ots of bandwidth in spurts and then things die off til the next release or update. With Beluga, the ability to have a CDN is now a reality for us. Our users are happy with the speeds. (Some of our games are over 5GB in size). We successfully deployed a release this past week with no complaints of download speeds. That is a first! Best of all, we did it at a price that was affordable to use.
I wish they had better reporting, but you do have the ability to receive logs from them, so that's a good compromise. I've sent in 4 support tickets and most of the time they responded back within 10 minutes or less! SHOCKING.
They charged every month on 20$, even you don't set up your pull zones. Because they required credit card data while creating...展開
an account. Support told me that I selected an automatically charge when I was registered, but I don't find any option in settings how to remove Credit card data or an option how to switch off automatically charges. So seems to they have only one option is to remove an account.
Also they didn't have an FTP data upload service by default, only as additional service with extra payment for this service.
Seems to you have to pay every month minimum 20$ and plus a fee for spent traffic.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.