I choose this hosting after seeing it recommended a few times. Their homepage claims DMCA-ignored hosting with great 24/7 sup...展開
port. But they suspended my account without communicating with me first. My website had up to 90,000 pageviews per month and the reason they suspended my account is because there were video-files on the server, which is against their terms of service. I didn't know this, but in my defense the files weren't used. They were there because I was trying some stuff out before wanting to switch over to dedicated hosting.
They suspended my account for that, just out of the blue. No COMMUNICATION whatsoever. They didn't even bother to tell me "Hey, we found video-files on your server. This isn't allowed, please remove them or we will have to suspend your account." No, they just suspended it out of the blue. They don't care about communication nor the customer. I get 3,000 pageviews per day and all those users now faced the "this account is suspended message". There's also no refund on account-suspension. They rather grab the money now than having a longterm paying customer looking to upgrade.
There was a guy from support, manually going to my files on the server looking for video-files. Why was he even there on my server? They don't care about privacy either. They are too happy to screw over customers. Imagine if the DMCA really pushed to close down a website? I wouldn't trust this hosting to have the best interest.
Pay more and go elsewhere. I got a different hosting, no looking back.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.