We entered over problems with a plugin (we are under wordpress) and as always the support was perfect. Both Ivan and Yordan a...展開
ssisted us, helped us and were of an immense assistance. And they as well as their colleagues are always there 24/7 whatever happens, even to improve performance. No blame game as with other companies, but efficient, reliable, extra quick and nice experts to support us. And our website has never loaded so quickly. We have been using Fastcomet for over two years now, and I can highly recommend it.
I choose this hosting after seeing it recommended a few times. Their homepage claims DMCA-ignored hosting with great 24/7 sup...展開
port. But they suspended my account without communicating with me first. My website had up to 90,000 pageviews per month and the reason they suspended my account is because there were video-files on the server, which is against their terms of service. I didn't know this, but in my defense the files weren't used. They were there because I was trying some stuff out before wanting to switch over to dedicated hosting.
They suspended my account for that, just out of the blue. No COMMUNICATION whatsoever. They didn't even bother to tell me "Hey, we found video-files on your server. This isn't allowed, please remove them or we will have to suspend your account." No, they just suspended it out of the blue. They don't care about communication nor the customer. I get 3,000 pageviews per day and all those users now faced the "this account is suspended message". There's also no refund on account-suspension. They rather grab the money now than having a longterm paying customer looking to upgrade.
There was a guy from support, manually going to my files on the server looking for video-files. Why was he even there on my server? They don't care about privacy either. They are too happy to screw over customers. Imagine if the DMCA really pushed to close down a website? I wouldn't trust this hosting to have the best interest.
Pay more and go elsewhere. I got a different hosting, no looking back.