we are using a domain for our company and it is just amazing over the years.
Terrible customer service
We've been with them for years and every time we need to get ahold of them (maybe once a year) we have a terrible time. I've ...展開
been emailing, filling out forms, calling and have been "first in line" on their phone queue now and still can't get anyone to talk to. I'm just trying to update our credit card info. It shouldn't be this hard.
I've been a customer for 14 years. I had multiple websites hosted with them. A week ago, email through WP stopped working. I ...展開
called tech support. The rep would gave me the impression he knew the problem, but would not tell me how to solve it. He spoke in the most vague terms, or he might have been an idiot. I asked to talk to his supervisor, who continued along the same lines. Both were insulting. After the call without a solution, I canceled all auto renewals and bought a plan with InMotion Hosting.
Godaddy's automated call back system is pathetic. I called 3 times. Each time the wait time was 40+ minutes. I'd select the option to get a call back. I'd get a call back, and then wait for another 30 minutes... waiting for a rep. I had to hang up not knowing how long I'd have to wait. Total of 6 hours waiting and on the phone with degenerate representatives. No more.