I had a reseller account with Canspace for awhile, then I upgraded to a VPS several months ago. The process was painless and ...展開
support guided me all the way.
They answer their tickets at all hours and I usually have a resolution within 20 mins, rare that it isn't solved in that time frame.
A few weeks ago there were some reliability issues, but that has seemed to clear up. It's understandable.
My only big complaint is the pricing. It's a bit steep.
I am very impressed with your services and I can't thank you enough for saving all my data as I struggled to upload an old ba...展開
As everyone in the chats shows consultant, I also had a conversations with the CEO, cant remember the name, but that's impressive that even he offered up his time over the weekend and added some hours to assist. Not sure of your infrastructure and how many consultants/system administrators you have, but it definitely works, as I didn't have to repeat myself over and over, and the support just happened. (MAGIC)
Also a special thanks to the 1st consultant that assisted me and I was lucky enough to get her a second time on Sunday (Nana). Thank you for the useful information you provided which assured me that the move is a great idea I'm sure this will benefit my business in the long run as this is my 1st whm server and opening new doors for me that I was planning to reach into only later this year.
Have been doing business using the same domains for more than 15 years and upon transferring them to CanSpace almost half of ...展開
my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.
I subscribed with them for 6 months during the first month of service and encountered many problems that I cannot count every...展開
minute. I go to the support to take an apology from them and hours to solve the problem in the servers they have. They are fraudsters. I asked for a backup copy of my sites. Absolutely
This invoice was fully paid on Dec 4th, 2020 14:23:20 PM.
I only used 6 months, and I never had a single day without a server error