At a different webhost, I was going on 10+ days with critical website issues that were not getting addressed or fixed. I alre...展開
ady had previous experience with Knownhost support for a different website I manage, and so I quickly stood up a new account and moved all 14 of my domains from the competitor account to Knownhost.
One of the issues above that was affecting my site at the previous webhost was also affecting it once it moved to Knownhost. However, unlike my previous host who was unable/unwilling to help resolve the issue (that was going on two weeks with a resolution), Knownhost support was able to diagnose and resolve within 30 minutes.
One of the best webhosting companies I have ever used and their support is excellent!
I bought a vps package with this company, for a website that ran for years on shared hosting, but i got a vps because i inten...展開
ded to move more webs in same place.
The site went down nearly every friday, causing many hours downtime, and it came back only after contacting their support. They claimed its due to cpu usage, but i think it was just so to convince me to buy bigger vps pack, because cpu, ram and hdd where way over what was needed. Their support is total shit, i never had such bad customer service experience in my entire 20y career. Operator was ignoring my messages and never gave me a real solution to anything, just server reset. I never knew if he was investigating anything or i was waiting for nothing, so confusing and bad for business.
AVOID AVOID AVOID
Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email ...展開
alerting me to the files that were malicious. I deleted all of them except one (which I missed by mistake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs.