One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
We tried their dedicated servers for around 2 weeks. They are cheaper and have a bandwidth close to 2gbps(promised 3gbps, sti...展開
But we faced multiple issues from their support/sales. They throttled the bandwidth of our live servers claiming we crossed the bandwidth limit(their website say they will charge extra for additional bandwidth which is normal, but throttling live server without any notice is unheard. )
We got a DMCA notice and server is down after one hour(that is reponse time given to take action is one hour).
I think CherryServers can do great if they hire people with industry experience. Their engineering and pricing is already good. Untill that never use them in production.