I was surprised with the level of support 100% excellent, great support and reliable vps server. Highly recommend.
Support used to be the...
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
I had to wait 3 full days for the VPS to get uploaded off the bat. They have the worst support I've ever dealt with, and by w...展開
orst I mean almost non-existent. They haven't had a tweet, or any social presence since 2018 which sadly I found out about after I purchased the plan. If I could rate lower than a 2/10 I would but I can't seem to be able to do that. Do NOT make the same mistake I did and buy this host. They look like they have a good pricing but it's not worth the hassle and hoops you have to go through to get everything set up. I'm a week into the hosting and still haven't had it all set up and I've gotten 0 help from the support team throughout any process.