I decided to try Chemicloud, switching from Siteground.
As I saw the review here that it seems that Chemicloud is reliable, f...展開
ast and most importantly good support.
The first best thing is, their support help me in migrating all of Wordpress website over.
Then setting was the rest of the stuff was pretty easy.
A few days back, my site was experiencing high resources usage volume without any changes in plugin/themes.
I went into panic as I rely on my website for operations and sales.
Luckily, their support was really good, they make effort to help me figure out what went wrong and got the issue fix.
I think that this will be the main reason I believe I will keep on using Chemicloud in the future, as many other hosting do not, and will not look into issue that is a website error, to many other hosting company, their services is within the hosting boundaries only.
But Chemicloud make sure your website works, hosting works and I can be in peace of mind, therefore, Chemicloud rocks!
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
I inherited a client that uses DollarHost.
The first thing we needed to do was make some DNS changes, so into the cPanel I we...展開
nt. No good. There no DNS editing interface. You have to email support to make any changes, which is both slow and cumbersome. Changes are made next day, in my experience, but if you're trying to do something like an email hosting move, that's not ideal, since you usually want to do that and end of day on Friday - but since you can't do it yourself, and you can't be sure their support will get to it in a timely fashion, that makes things difficult.
The next thing that happened was a file on the website mysteriously ended up as 0 bytes. It was a configuration file, so it caused a real problem. Once again, into the cPanel to grab the file from last night's backup. Oh - wait - there are no scheduled backups, and no way to do so. The only backup available was the one made by the previous administrator when the site was first set up. That's terrible! If you want regular backups, be prepared to log in and do it yourself every day.
These are very basic features for a commercial web host. I could see if it was the hosting platform offered my a Managed Service Provider, where they do everything for you and manage it all - but this is a public web hosting company with a complete mess of a setup. Your account, cPanel, and mail management all have different logons, which further complicates things. It's as though someone cobbled together a bunch of bits and pieces in their basement and started charging people to use it.