I had a large problem with loading. Multiple errors on object cache. Really weird and a bit stressful. All of the staff of ch...展開
emicloud help you out with all they got. And they also respond very quickly. I have used other premium providers, some were horrible with queues of hours. Not here. Also the chat which is the first line of help are very skillful. I had this problem for days, we all tried to figure out the problem. And then there was a super woman named Micha. She teamplayed together with me. And finally had the golden solution. This is very valuable. I almost never write reviews but Micha made me very happy, so she deserves the shine.
I don't know why some people are making bad comments about this company. But my experience with Domainking has been very plea...展開
sant. Just this year I have hosted more than 10 websites with them and one of them is a 3 year unlimited plan. I dont see any reason not to give them 5 star rating.
I believe those bad mouthing them might be competing companies.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
DomainKing is a cheat! The review I have been seeing so far are all lies. They just ripped me off my money and today marks th...展開
e fourth day I have been messaging them with no one to respond. Is this what you call good customer support.
All the support option are dead including the in-house support ticket. They are totally not active on social media even for us to communicate with them.
Seems nobody is listening at all to customer but just for them to run series of ads to get more people to purchase without delivering the service. This email firstname.lastname@example.org is totally robot-friendly and no one will reply from it.
Please stay away from them or else, you will feel the pain I am feeling with this company...I just got to know they are not even domiciled in Nigeria but from India which is really bad and I will soon file a report to the federal government about them.
Imagine, if it takes a company 48-72 hours to reply customer support tickets, what is now the fate of such client in the face of downtime or issues?