Their staff knows the server down and how to help but they will not.
They make their overcomplicated Open VPN required to acc...展開
ess the RMM of the server. Now they never share you any form of steps with server details.
Their staff has been shared all details to help us booting server with default kernel but no. Their staff says rmm working for our computer. it dont matter for them that rmm not working or their vpn have some issue or no details shared of vpn access to customer. What a great company. everyone know there that the dedicated server is down. Shame on the system.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
So during a vacation, the invoice from E2E went unheeded for a week. This after being their customer for almost a year with r...展開
egular payments. Without any attempts to contact us for payment, E2E suspends our nodes, terminates the account and THEN calls us to get payment update. This is when our billing address is within a mile of their head office and data center. Who treats their customers this way?