One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
I have been with Easily for over on 16 years. I have no idea whats happened to them but I am seeking to move away from them. ...展開
So how did they get their name, simple, they made it so easy to get your cash. anything else is impossible, try talking to someone who knows what they are talking about, I will be very surprised if you don't get passed around, that is if the department they are fobbing you off to is open.
So in short, they have
User Friendly 0
Because they don't know what they're doing they have zero reliability. Pricing is cheap but there is cheaper out there. How can it be user-friendly when it don't work?.Support just pass you on to another agent. if the features worked they would have some. but it don't so they haven't.