The support is stellar, I never saw a faster support response before and not just canned responses. We have both a Moodle and...展開
a Wordpress shop running on a Turbo plan and they are running pretty smooth. I've monitored both websites closely in the past 3 weeks, uptime and load time and the results are consistent with no bad surprises. We are confident enough to migrate our main shop by the end of the year. Kudos to the ChemiCloud support team!
I have been using Filetruth hosting for my WordPress / whmcs Site for the past two months. Earlier I was using NameCheap ...展開
hosting and now I feel glad that I switched. Currently, I’m using the Basic Shared Hosting plan with received free domain name , ssl certificate.
Filetruth hosting shared hosting is not only fast but reliable with good customer support. I am also using the Cloudflare CDN which Filetruth hosting and it has really improved the site’s loading speed.So far, my site has been down only for once and that was just a some days after I switched to Filetruth hosting. However, their customer support was fast in responding to my issue and they got it resolved within half an hour.
Since then, I haven’t faced any issues with my site. Another good thing about Filetruth hosting is their Control Panel. It is easy to use and user-friendly.
Filetruth hosting control panel also provides additional services like SEO based services and CloudFlare integration. I’ll definitely upgrade to better plans at Filetruth hosting once my website begins to generate more traffic. For small site owners and bloggers, I’ll definitely recommend Filetruth hosting for their excellent services.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.