Gigaspark is the best hosting provides I had ever seen. Low prices, high quality of services, very kind and fast customer service.
Support used to be the...
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
This is the worst hosting company ever. I never had so many problems with hosting in my life. Constant errors. The website an...展開
d the WordPress back-end are noticeable slow, they don't provide enough resources to run even standard themes that pretty much everyone uses. After so many failed attempts to build my website I've asked for money back. They said that my 30 day return period is over. That's it. They don't care if you're a happy customer at all! My websites are not functional, I wasted a lot of time and I paid for nothing. I didn't want to write reviews but today my email was full of error reports from the hosting (I don't even use their services) so this was enough. Stay as far away as possible! I would give 0 stars if I could.