As I am working in asian timezone, its always surprising for me how fast I get chat support, almost from Alex B.. Always very...展開
friendly, always with a fast solution for all stupid questions and tricky things as well. I can't compare all the technical facts different pricings of the hosts. BUT: If you are looking for a real good value for your money, ChemiCoud is for me absolutly first choice.
I've been a regular customer at Glowhost hosting, purchasing domain names for well over 8 months now. Other than that, most o...展開
f the time, the people they have working for them are professional and know what they are talking about. I've had questions that were answered and fixed within minutes, and complex problems worked on by the hosting admins personally resolved in only a couple days. They have live chat to help if you get stuck. and they seem to be available almost all the time.
I chose Glowhost because they offered Shoutcast and web hosting in one package. Directly after ordering, I noted that my enti...展開
re control panel was in Chinese. I then had to work with support for hours before my site could be published, and was asked to scan and send copies of government issued identification. My Shoutcast server went down on the second day, requiring me to contact support a second time. My streaming specifications were also not as advertised, which I had to contact support to resolve. When it came to building my website, I would have liked to have seen more tools to create a professional looking site. Ultimately, I decided to find a more trustworthy host that could provide better tools to actually build my website. When I tried to invoke Glowhost's Money Back Satisfaction Guarantee, I was told that I'd be charged for my domain name that was originally offered for free, and that the charge would come out of my hosting refund. I was sent links to terms and conditions that differed from what I'd already read. After mentioning my intentions of sharing my experiences, I was then told that they could offer me the full refund as an "exception." I replied that I had no intention of withholding details of my experience, and the offer was revoked. In short, Glowhost was not for me. I felt misled by the Satisfaction Guarantee and was dissatisfied in the amount of issues that arose within my first week alone. For anyone looking for web hosting services, Glowhost has timely technical support but was far from pain free for me and abides by the same fine print any cheaper, more popular, professional, and easier to use host does as well.