I have several clients that host with Hostforlife and I have never had a bad experience with them. When needed, their support...展開
has answered questions after regular business hours (even though my problems merited it). They have always been friendly, knowledgeable, and helpful. When one of my problems was because of being on the wrong hosting platform, they diagnosed the problem and moved the site for me very quickly.
I haven't had any issues with downtimes or unexpected issues. Their communication is excellent!
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
Purchased a VPS (this still stands for Virtual PRIVATE Server right?) and was given shared hosting logins.
This is not what I...展開
needed, asked them to swap it over for a server I can RDP into.
They advised that there won't be a refund as per their terms and conditions. And I need to create a new account to purchase another product.
Went ahead with a dedicated cloud server, gained RDP access, and the CPU is maxed out as soon as I first login.
Extremely poor service, takes 12 hours to provision shared hosting, and another 16 hours to provision a dedicated cloud server.
IP's came on a /24 subnet, and I'm able to ping other hosts and see files in network share.
Definitely do not recommend, go look somewhere else ASAP