The support is stellar, I never saw a faster support response before and not just canned responses. We have both a Moodle and...展開
a Wordpress shop running on a Turbo plan and they are running pretty smooth. I've monitored both websites closely in the past 3 weeks, uptime and load time and the results are consistent with no bad surprises. We are confident enough to migrate our main shop by the end of the year. Kudos to the ChemiCloud support team!
I find their pricing very competitive and the support team is really good with zero wait time on chat, issues resolved on tim...展開
e and want to mention their 30 day money back guarantee, It works. Yes they have refunded me when I cancelled one of my packages within 10 days as my client did not want to pay for it. Really happy with their SSD plans, they work great for High traffic blogs and for e-commerce
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
I purchased the hosting from hostripples for the purpose of making website and working hard on it to earn money online. But b...展開
ecause of their hosting limitations, it worked very bad and destroy all my dreams to stand a great website. They gave a great loss. When I go for the refunds under 30-day money back guarantee, they just asscusing everyday stating that you payment is in the process as they stated that they have to pay full amount under 72 hours after apply for the Money back. Now they are not giving money just wasting my time & making false statements. At the end, Never purchase hosting from such kind of hosting provider.