We've been with Chemicloud for more than 2 years now and we consider their support to be the best in the business. We started...展開
with the basic plan and now we have more than 4 services with them and we rarely experience downtime or issue in general, while they are not perfect I don't know a host that is. Thank you for your hard work!
I was need small vps server for study research. About one week i looked for good and not expensive service. Tried few hosting...展開
-companies (last was CloudSigma). During time of exams i spent time for nothing with them. Written to support many times, but they couldnt help me. Then i choose the smallest and cheapest server from Inferno and it was right choice!
My project start work from the first time after setup! If i have questions - suppot respond after few minutes and help me with exact instructions.
I think later for my big project i will use only their servers!
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.