Had some issues transferring a couple of domains from Godaddy, a couple were locked while some were just too new to transfer,...展開
but they were so helpful in explaining the entire process and getting everything done correctly in the end. The migration went smoothly and I haven't noticed any downtime on either my websites or the email accounts.
I am hosting about 75 sites with them to help boost my SEO, and it is working well. They provide a diverse library of IPs so ...展開
it looks like they are hosted all over the place, which is exactly what I needed. They are a great company and easy to work with. Whenever I want more IPs I just have to order them and they are ready to go.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
The reliability and support is worst of the worst. Servers down constantly and support not there, only on business hours. I w...展開
as a customer for years, but i write this review here to warn others, look for another solution. Also the IPS are all on the same provider, so a big footprint to Google, which is bad for SEO hosting. Be warned!