As always, a problem that puzzled two webmasters was fixed within 2-3 hours.
Top Notch Support!
Support used to be the...
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
Unfortunately, we will no longer be providing you with a hosting service in the new year.
Also note i star...展開
ted paying £2.99 a month and it went up to £10 a month. I advise staying away from this company
Please accept this as notice we will end your hosting subscription in 7 days (30th December 2019).
We will ensure that you are refunded in full any remaining time on your hosting service and our support team will provide backups of your data if you require them, to ease your transition to another hosting provider.
Please accept my most sincere apologies for any inconvenience this might cause. We wish you the very best for the future.
please note the date of writing this is the 31st dec. not the 1st !