One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
This company hosts websites run by Russian/Ukrainian criminals, such as https://forum.baginya.org. This website has been bann...展開
ed in Belarus and Russia.
When I contacted Linode with a DMCA complaint regarding someone posting my personal information and photos, they did NOTHING. They simply keep feeding me generic emails, continuing to host the website. At one point they denied they are hosting it!
This is the email I got from them!
We've received confirmation from Cloudflare that this is not currently hosted on our platform. At this time we consider this matter resolved, but if you believe this content is hosted on us again, please don't hesitate to reach back out to us.
If you have any questions or concerns, please let us know.
Linode Trust & Safety Team
I then filed an abuse complaint with Cloudflare and they confirmed they are hosting it. They then sent me another generic email:
I hope this finds you well. After further investigation of this matter, it seems that there has been a mistake on our end in regard to your complaint. I was able to verify that the content in question is hosted on our platform. With that being said I have gone ahead and issued a DMCA complaint on your behalf. We will reach out to you once we have an update from our customer. Please let us know if you have any further questions or concerns.
Linode Support Team
They never do anything to remove offending content, breaking US law. These are criminals hosting criminal websites