One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
We've used MT and we've tried to like them. I will say uptime is good and the quality of hosting is top notch (though there i...展開
s no options for automated backup on the service we chose). I have not received any issues in that domain. However we've always had billing issues which we manually rectify but the worst part of our service is the fact that we were disconnected. Our hosting is no longer available and we cannot log in. Can't reach them as you have to actually "Call" them (since they don't provide much support over twitter and livechat - which is not available where I am).