We've been with Chemicloud for more than 2 years now and we consider their support to be the best in the business. We started...展開
with the basic plan and now we have more than 4 services with them and we rarely experience downtime or issue in general, while they are not perfect I don't know a host that is. Thank you for your hard work!
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
I would rather have given a zero than a one. I have just tried to transfer a domain from networksolutions to another registra...展開
r. Because the domain hosted my primary email, I changed my email details to avoid problems with any transfer, and then proceeded to get an authorisation code for the transfer which they duly gave me. Having given me the authorisation code, they then told me that my account was locked for 60 days because I had changed my registrant details. They could have given me the option to over-ride the 60 day lock (according to ICANN), but didn't. Result, despite complaining to networksolutions and ICANN, I have to wait 60 days because networksolutions use 'sharp' practice and ICANN cannot intervene. The real feedback, is don't use these sharks.
The best of it was, my domain was registered for the next two years, so they aren't even hanging on to the domain for financial gain. It's just them being petty and vindictive.