Really appreciate your help in setting up my new account and for answering all of my complex questions thoroughly. Happy I chose you in the end.
THE Gold Standard
I had been loyally with a local Perth-based web hosting company since 2005, which progressively was bought out by larger and ...展開
larger companies over the years, with service, reliability and support degrading greatly over time. The last buy-out and their completely botched attempt at migration to new servers finally forced my hand. I moved everything across to a reseller account with Panthur. Their top-notch support is really the gold-standard, and their servers rock solid. I can't fault them, and I am one happy customer. I've been with them 3 months now.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
Unlike very other domain registrar its almost impossible to actually manage your own domain, A records, www and MX seem inacc...展開
essible. That means you have to call support. Then when you do they don't listen and make blanket changes that affect either multiple records or even multiple domains. Changes that would take minutes even on systems like godaddy take hours of stuffing around, on hold and unhappy clients. infuriating