poweruphosting is the best.. good vps
awesome online support
i cant really have done business with any other company....
your the best..
Support used to be the...
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
They claim to have 24/7/365 support. We signed up for service and nothing worked. We contacted support and they finally got b...展開
ack to us over a day later and solved nothing. We cancelled the service and are still waiting for a refund but had to dispute the charge through Paypal. They also recommended a link to download the REQUIRED software to supposedly run the VPS which place MALWARE/PUP programs on our computer and browser. Stay far away from this company.