One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
I'm a client of online.net scaleway dedibox since years ago.
I was happy to find a relatively cheap dedicated server.
e years I encountered with several hardware or network problems.
They never provided a solution.
They always tell you:
We can't replace your server by an identical one, since we are out of stock. We can only offer an upgrade, the price changing the next month, or a retract and refund.
I need a server and I don’t want to spend more money and upgrade, because it won't be cheap.
They are breaking their own clausules in the agreement
Specific Sales Terms for “Dedicated Servers”
ONLINE SAS - 22/10/2012
online.net scaleway dedibox
They must provide another server that works properly with the same price, but they want me to upgrade and pay more money.
I'm not even able to login in rescue mode, I cant do a backup. I will lose some important information.
And because of the hardware problem I will have to migrate to another server, and this is a lose of time/money.
I bet you now know that is not worthy. Is up to you but if you want to avoid problems and lose time/money. Avoid online.net scaleway dedibox
Is a dedicated server dedibox, not a cloud server