One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
Do NOT waste your time and money.
As it has been stated previously, they "customer support" is just there for the sake of bei...展開
ng there and not helping at all.
This host was recommended to me as it had some features like sqlserv and pdo that rarely any webhost provides. I got a 1-year plan just so they would remove the key features I decided to host with them without any prior notice. When I confronted them about it, all I got was "Yeah, sorry. We do not do sqlserv and pdo anymore". No refund, no compensation.
As this is a joke of a hosting service, I transfered my domain over to namecheap to be done with them and let my remaining time run out. It was all well until they automatically charged me a renewal I did not want. I messaged them within the same day explaining my situation and that I do not wish to continue using their service and they simply closed my ticket with 15 minutes without replying to it.
I only got a reply after I sent another message to the closed ticket and all I got was they do not do refunds. Fair enough.
However, they also charged me for the domain that I had already transfered over to namecheap, so I do not exactly where that fee comes from. I paid the domain upfront the first year and I transfered and paid for an extension with the new register before it expired.
They won't refund me a charge for a service they do not provide and are ignoring my tickets.
Don't bother, you might as well find some local guy that hosts on machines in his basement and still get better customer support and value/money.
It is a disgrace they got a 2/10 for me for this review when they should have gotten 0/10.