I had a large problem with loading. Multiple errors on object cache. Really weird and a bit stressful. All of the staff of ch...展開
emicloud help you out with all they got. And they also respond very quickly. I have used other premium providers, some were horrible with queues of hours. Not here. Also the chat which is the first line of help are very skillful. I had this problem for days, we all tried to figure out the problem. And then there was a super woman named Micha. She teamplayed together with me. And finally had the golden solution. This is very valuable. I almost never write reviews but Micha made me very happy, so she deserves the shine.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
They killed my website, which was running on a professional and reputable script... (phpProBid) Then they lied and blamed the...展開
script. They claimed it would not run because it was written for an older version of .php. It is the most recent 2021 release so THAT was a blatant lie. It was written for 7.1 or later and won't even install on 5.6, which was the version they CLAIMED it was only compatible with. What actually happened: Their representative attempted to restore it from backup after their glitch... then lied. IT GETS WORSE: I re-built the entire website from the ground up and it was running fine for weeks... until the day after they migrated my service to a "new" server without warning. Suddenly the website will not connect to the database any more. (Is it coincidence that I left them a one-star rating and negative comment on facebook a few days before?) I opened tickets with them and the software developer who created the commercial script I am running on the site. They (obviously) re-configured .SQL on my service, and they (once again) claimed the SCRIPT changed. It did not. When the developer and I requested they fix it, they (RUDELY) said I would "need to purchase VPS or a dedicated server to configure .SQL myself." and marked the original ticket as "answered." My website is still down and now my only option is switch to a better host. I may be paranoid, but I truly suspect that they targeted me because I caught them in a lie, and they sabotaged my service for it.