We've been with Chemicloud for more than 2 years now and we consider their support to be the best in the business. We started...展開
with the basic plan and now we have more than 4 services with them and we rarely experience downtime or issue in general, while they are not perfect I don't know a host that is. Thank you for your hard work!
I needed this as a mail gateway for my home mail server, to circumvent the blocking of the smtp port by my internet provider....展開
Using this now for a year and a half without any known issues. I had few service requests, which where each resolved within a couple of hours.
People need to be aware that it is a bare bone service you get. So you need not only setup whatever service you want to host, but more importantly to setup al the protection yourself first before anything els. That means setup the firewall and your backup mechanism, use certificate based logins and setup things like fail2bane to block attackers.
I’m very happy with the service and will continue to use them.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
After purchasing, within 4 days they will ask you to verify your identity and if you don't answer, they will suspend your ser...展開
vice and that's it. They have your money and you can't use your server.
All operating systems are also outdated, you'll face a lot of security issues if you will use their services.
Stay away from this b*llshit company, f*cking load of retards in one box.