I use their services since 2015 (5$, 10$ and 40$ plans) in Amsterdam data centre.
To be honest, I didn't have ANY problem wit...展開
h support, had outages but EVERY outages were planned (they send email about planned outages). Performance is good - based on synthetic testing and real life scenario (requests/sec, real life scenario: enterprise webapp with lot of users, CPU and memory intensive tasks), results were better than measured @ more popular companies.
They have a nice API so I can schedule backups, snapshots etc. through literally any application.
I was browsing through reviews... I can download ALL invoices they generate. Payments are automatic, so be wise which plan you choose and be sure to destroy your instance. They don't charge your credit card unless you have instances (powered off instances do count too). Someone wrote they won't open ports. AFAIK they block port 25 by default on every instances, but you can request a support ticket to open port25 (took them about 1 day to reply and open port 25 - yes, support is a bit slow). A wise advice... RTFM. Everything is in ToS or their wiki page.
And FFS please use 2FA everywhere, configure your firewall properly and protect everything with fail2ban. They provide VPS support, everything else is your responsibility.
And you know, the best part: if your VPS is outdated, eg. there is a better plan for 10$ than your 3 years old 10$ instance, you can upgrade to use the newest 10$ plan with larger storage etc. without data loss. Only thing I miss: storage instances.
If you have any question, please feel free to ask.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.