I have been very impressed with the technical support at warez-host offshore hosting in Russia. The response is fast and alwa...展開
ys in easy to understand English. I am the type of person who hates to call tech support, but I don't have a problem talking to warez-host technical support.
Great service, but I must have caught them at a weird time. I was looking for a plan that their website said was available, but when I called they said was no longer available. Other than that, there are no complaints. The response time is great and customer service is always very good as well. I have used them for a number of years and will continue doing so.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.