I'm honestly just going to paste what I just told the live chat agent here at hostadvice - I never have problems with custome...展開
r service, but they were ridiculously rude and not helpful. It's refreshingly like a new company from my experience now, after dealing with multiple customer service and billing reps. Love the customer service now, so paired with the product they offer - definitely my favorite web company. I mean that. Can't imagine a reason to go with anyone else if you look at all of the numbers. Especially when you look at Vultr's new high efficiency server that uses nvme storage. Love it. I should definitely shout out the last customer service rep I just dealt with. They may have been with billing, but they still actually worked through a quick technical issue I had. Thanks Jahanzeb Ali! Respect to the people running this hosting company for seeing the turnaround through. I'll definitely be recommending to anyone I do business with.
Let me start off by saying that this hosting company is not for most people. You don't want to use them for a normal blog or ...展開
startup site. If you operate a very large site or a corporate webpage that you want to ensure has excellent uptime, however, this company can help. They aren't the cheapest option out tthere, but they have servers all around the world so you can easily serve all your customers. The support is first class and they are there to help you with anything you need. If you need the best co-location services, you will want to look at Peer1.
After hurting my website they don't want to cancel my account and keep asking me for money!
A while ago they cancel my accoun...展開
t and deleted my files/website only after a week or so of non-payment. During this time Google de-indexed my website and gave me a penalty as well.
The billing problem was only that month. The problem is that they keep charging me while the website was not live.
Now they don't want to cancel my account and they are asking me to pay for the previous invoices. Pay for what? A service I did not use? Pay for hurting my website in SERPS?
This is abusive and illegal what they are doing. Stay away from this company!
I have been using the on-demand server offering for a number of years. They just announced in June that the service will be d...展開
iscontinued by the end of September. No compensation, no assistance, no reason, poor communications, no method of converting. I have been forced to go to another vendor and rebuild the server from scratch at great expense (4 days effort). Will never consider this organization again.
The whole point of using a cloud service is that they take care of the infrastructure and ensure its availability. By cancelling the service on short notice and without reason, it is like the service has crashed. The only consolation is that I got 3 months notice. It was a good thing I was not in the middle of a major project.
Turns out the new vendor was cheaper.